 Handling
Your Order
Inquiries
and Quotations — We welcome inquires about any item
on this site or item within our range
of manufacture. A complete description of your requirements will help
us to give you prompt, efficient service.
Samples — sent
with inquiries will not be returned.
When
ordering — plain finish parts that are to
be plated by the customer, the purchase order should advise the
type plating that will be applied (Zinc, Cadmium, Nickel, etc.)
in order that the necessary allowances are made in manufacturing
for the buildup that occurs in plating.
Prices — are
based on shipping total orders. Otherwise, release quantity price
will prevail. All prices are subject to change without notice.
Terms — Net
30 days. All shipments are FOB Cleveland, Ohio.
Delivery — Shipments
are made as soon as possible after receipt of an order. Delivery often
can be improved provided we are given reasonable notice of the requested
change in schedule. Acknowledged shipping dates are based on current
scheduling conditions at time of order entry.
Routing
Shipment — Unless specified, we will use
our best judgment in routing your shipment. All shipments are
forwarded freight collect.
Cancellations — Cancellations
are subject to our approval.
Tolerances — All
items will be manufactured to standard tolerances unless otherwise
specified.
Overruns
and Underruns — It is difficult to produce
a specified quantity with our high speed equipment; therefore
we operate within 10% over or under.
Packing
Slip — A packing slip is attached to each
shipment so that your receiving department can quickly identify
and check incoming shipments.
Shortages — Claims
for shortage, or goods damaged in transit, should be taken up directly
with the delivery carrier. We will be glad to assist you by furnishing
proof of shipment.
Defective
Material — It is our intention to replace
all defective material. Claims must be made within 30 days after
you receive shipment. Please send samples of rejected material
for inspection and immediate disposition. No claim will be allowed
on material returned without our approval.
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